VERBATIM CODING
A professional open ended question-coding service.
Organizing and assigning numerical codes to responses of open-ended questions provides an opportunity to extract meaningful information and analyze quantitatively. We provide insightful and detail oriented coding for consumer, business, technology, and medical sectors.
Types of coding:
- Text from online surveys or customer-feedback systems
- Phone surveys (computer-assisted telephone interviewing)
- Handwritten answers to paper surveys
- Social-media text
- Text from CRM systems
- Voice recordings from IVR
- Images
We provide:
- Quick responses and project turnaround.
- Excellent Value with our experience, technical expertise, and custom project management
- Quality Assurance with 2 tier process:
- All responses are coded by a skilled coder and not an automatic algorithm through a program
- QA to ensure accuracy and avoid any and all nuances and unnecessary duplicate responses
Customer service – A dedicated project manager always available to assist you with project updates and accommodate last minute changes.
Our Process:
- A code frame will be built and shared with you for review/approval
- We code all the open-ended responses manually in MS Excel Sheet
- All responses are coded by a person trained in coding (no automated or computer coding).
- Quality checks are run on all files internally and post that the data will be delivered in the requested format.
Our Document Management
Our Document management services help clients to create and manage their crucial business documents easily and within no time. We help clients to reduced cost related to gathering, maintaining and scanning content. Our document management plans are efficient and affordable.