Mystery Shopping

Boost your customer service with Mystery Shopping

The quality of communication between your staffs and your customers can make a real difference; in fact, it can mean the difference amid a sale and lost revenue. Positive communication fosters customer loyalty and also increases customer retention rates, and negative interactions can actually damage revenue or harm your brand’s reputation.

Mystery shopping aims to identify service quality, compliance of staffs to business policies, product knowledge of staff deployed, also the behavioral and ethical aspects that contribute to a positive consumer experience and a successful company.

Our Mystery Shopping Programs

We at Mysteryworks have a very tactical approach to make sure that the behavior of real customers is simulated as closely as possible. 

Our mystery shopping programs help you actively monitor the class of employee interaction from the eyes of real customers and also deliver vital information to help you:

• Judge the customer experience from the customer’s viewpoint
• Identify training & development opportunities
• Gauge the influence of operational practices on consumer service
• Associate customer service scores to sales

How We Create The Most Active Measurement Strategy?